Privacy Policy

1) Who We Are

RiseGuideFlow (“we”, “us”, “our”) operates the services available at riseguideflow.com. We determine the purposes and means of processing personal data collected via our website and related features.

2) Data We Collect

a) Data you provide

• Account and profile details (e.g., name, email, username, age range, gender if provided).
• Content you submit (e.g., text inputs, preferences, uploads such as images or audio).
• Support requests and communications.

b) Data collected automatically

• Device and usage data (IP address, browser/OS, language, time zone, referring URL, pages viewed, clicks, session duration).
• Approximate location inferred from IP.
• Identifiers stored in cookies or similar technologies.

c) Transaction data

When you make a purchase, our payment partners process your payment. We receive limited payment metadata (e.g., amount, time, status) but do not store full card numbers.

3) How We Use Personal Data

• To provide, maintain, and improve the Service, including authentication, personalization, and debugging.
• To communicate with you about updates, security alerts, and service notices.
• To analyze performance and user flows to enhance features and content.
• To support advertising/retargeting where applicable and permitted.
• To comply with legal obligations and enforce our terms.

4) Legal Bases

Where the GDPR or similar laws apply, we rely on the following legal bases: (i) consent (e.g., optional analytics/ads cookies); (ii) contract (providing the Service you request); (iii) legitimate interests (e.g., security, product improvement); and (iv) legal obligations.

5) Cookies & Similar Technologies

We use cookies, local storage, and similar technologies to remember preferences, keep you signed in, understand usage, and support marketing. You can control cookies in your browser settings. If required by your jurisdiction, we will present a consent banner for optional cookies.

6) Analytics, Ads & Tracking

We may use analytics tools (e.g., Google Analytics 4) to measure traffic and events. Advertising partners may set their own cookies or read identifiers to deliver and measure ads. You can opt out via your browser, OS ad settings, or available consent tools.

7) Payments

Payments are handled by third-party processors. They act as independent controllers or processors for your payment data. Refer to the processor’s privacy documentation for more details. We do not store full payment card details on our servers.

8) When We Share Data

• Vendors/Processors: hosting, analytics, security, customer support, and payment providers bound by contracts.
• Legal & safety: to comply with law, enforce terms, or protect rights, safety, and property.
• Business transfers: in a merger, acquisition, or asset sale, data may be transferred to the new owner.

9) Data Retention

We keep personal data only as long as needed for the purposes described above, unless a longer period is required by law, to resolve disputes, or to enforce agreements. Anonymized or aggregated information may be retained longer.

10) Security

We implement reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11) International Transfers

Your information may be processed in countries other than your own. When transferring personal data internationally, we use appropriate safeguards such as standard contractual clauses, as applicable.

12) Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. You can also withdraw consent at any time for processing that relies on consent.

To exercise rights, contact us at support@riseguideflow.com. We may need to verify your identity before responding.

13) Children’s Privacy

Our Service is not directed to children under the age where parental consent is required by local law. We do not knowingly collect personal data from such children. If you believe a child has provided personal data, contact us to request deletion.

14) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent changes. Significant updates may be communicated through the Service or by email where appropriate.

15) Contact Us

If you have questions or requests regarding this Privacy Policy, email us at support@riseguideflow.com.